Refund and Returns Policy – Fashion Collection

Overview

Welcome to Fashion Collection. We value our customers and strive to provide quality fashion products and a smooth shopping experience.

This Refund and Returns Policy explains the terms and conditions for returning products, requesting exchanges, and receiving refunds for purchases made through our website.

Please read this policy carefully before placing an order.

Returns Policy

We accept return requests within 7 days of delivery, subject to the conditions mentioned below.

To be eligible for a return, the product must:

Be unused, unworn, unwashed, and in its original condition.
Have all original tags, labels, and packaging intact.
Be accompanied by the order details or proof of purchase.
Not have any damage caused by the customer.

Products that do not meet these conditions may not be eligible for a return or refund.

Products Not Eligible for Return

For hygiene and product-quality reasons, the following items may not be eligible for return unless they are defective, damaged, or incorrectly delivered:

Innerwear and other hygiene-sensitive products.
Products that have been worn, washed, or used.
Products damaged after delivery due to improper handling.
Products returned without original tags or packaging.
Items specifically marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Fashion Collection within 48 hours of delivery.

Please provide your order details and clear photographs or a video showing the issue so that we can review your request.

After verification, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and applicable consumer laws.

Refund Policy

Once your returned product is received and inspected, we will inform you whether your refund request has been approved or rejected.

If approved, your refund will be processed to your original payment method, wherever possible.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details to process an approved refund.

Shipping charges, if any, will be handled according to the circumstances of the return and applicable consumer laws.

Order Cancellation

Customers may request cancellation before their order has been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, our return policy will apply.

If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method.

Exchanges

Fashion Collection may offer exchanges for eligible products, subject to stock availability.

If you receive a defective, damaged, or incorrect product, please contact us with your order details.

Exchanges for size or other preferences will be considered according to product availability and the applicable return conditions.

Return Shipping

For eligible returns caused by a defective, damaged, or incorrect product, Fashion Collection will provide appropriate instructions regarding return shipping.

For other approved returns, shipping costs and responsibility will be communicated to the customer before the return is completed.

Please do not send any product back without contacting us and receiving return instructions.

Gifts

If you received a Fashion Collection product as a gift and it is eligible for return, please contact us with the relevant order details.

Any approved refund will generally be issued according to the original payment method and applicable refund conditions.

Policy Exceptions

Fashion Collection reserves the right to review return and refund requests based on the condition of the product, the reason for return, and the information provided by the customer.

Nothing in this policy is intended to limit any consumer rights available under applicable Indian laws.

Need Help?

If you have any questions about our Refund and Returns Policy, please contact us using the contact details provided on our website.

Fashion Collection
Email: FashionCollection6457@gmail.com
Phone/WhatsApp: 7302322886
Business Address: Dehradun , UttaraKhand

We appreciate your trust in Fashion Collection and look forward to serving you.